Frequently Asked Questions

Frequently Asked Questions2017-04-27T20:03:05+00:00
How long have you been working in this field?2017-04-27T20:16:59+00:00

EMB was established in 1996. The owners have over 50 years of combined management experience and are supported by a superior staff of veteran billers and certified coders. In that time we’ve artfully managed numerous wide-sweeping industry changes and have developed liaisons with many carriers, consultants, and professional organizations. We support billing for a wide variety of specialties including physician, laboratory, facility, and durable medical equipment providers and we add new specialties every year.

What are the advantages of outsourcing my billing?2017-04-27T20:24:40+00:00

As the need for high-quality patient care increases, medical professionals across all specialties cannot afford to manage in-house billing for their practices.
When a client outsources, many of the associated costs become the responsibility of the billing service. The client usually sees a reduction in employee related expenses: payroll and associated payroll taxes, administrative costs, benefits, postage and documentation, supplies, software upgrades and fees, training and re-training.
EMB has resources and tools that are often not known or utilized by in-house billers. Billing specialists have processes in place to ensure that every encounter scheduled or laboratory test reported is billed and that all claims are scrubbed for omissions and accuracy before they are submitted.
We will keep you abreast of industry changes to ensure you understand them and are prepared to tackle the next big hurdle.

I’ve always managed my billing in-house and outsourcing makes me a little uncomfortable. Will the transition be easy?2017-04-27T20:24:46+00:00

Any new change in how you manage your financials will make anyone feel uneasy at first, but there are real-dollar benefits of hiring an outside professional to take over your billing.

Many times, clients hire employees with little or no experience in the billing field, resulting in lost revenue due to inexperience, inefficiency, extra training or turnover with those employees.

Overall, switching to EMB is a very effortless process, and our clients are typically set up and billing through us within a week. And, because they always have direct access to a live billing specialist, as well as our directors and owners, our clients can experience peace of mind.

What do I do with my existing billing arrangement when I switch to EMB?2017-04-27T20:24:53+00:00

We have had many clients come to us after losing revenue from their previous billing arrangement. EMB is dedicated to getting any lost revenue we can when we start processing your account. Our personal touch and experience allows us to calmly sort through claims to determine the quickest turnaround to maximize your reimbursements.

You can switch to Express Medical Billing at any time. We will convert any old accounts and we will integrate them into our system to minimize the amount of billing delays and any interruption in cash flow.

Will I have access to my patient’s information?2017-04-27T20:24:57+00:00

Yes, through our online billing and management software from American Medical Software, our clients have real-time access to patient data anytime. In addition, you will also have access to claim submission and electronic remittance advises (ERAs) through our clearinghouse.

Do I get payments directly, or do they go to EMB first?2017-04-27T20:25:03+00:00

While we oversee the entire medical billing process, no actual money is handled at EMB. All of our clients are in control of their finances and receive income directly, whether from insurance checks or patient checks. We make sure to record patient payments that were received by our clients on the date of service. Most of the payments received by our clients from insurance carriers are received in an electronic funds transfer (EFT) format directly to their bank, while a detailed explanation of benefits (EOB) from the carrier is loaded in an ERA format to our clearinghouse.

Are medical billing errors common?2017-04-27T20:25:09+00:00

Nearly 25 percent of all medical practice income is lost due to issues associated with billing, coding and other practice management services. These issues include biller errors, front desk clerical errors, physician errors, experience errors on the part of the physician or biller, and follow up errors.
At EMB, we feel it is our mission to keep apprised of industry changes and to communicate those changes to our clients and their staff to affect the best possible outcome from your billing.

Is EMB HIPAA compliant?2017-06-01T18:19:25+00:00

EMB is HIPAA compliant and has taken steps to secure the protection of your patient health information, PHI. Of course, we execute a Business Associate Agreement with all of our clients, our staff, all associates that handle your PHI for billing purposes. We have an assigned HIPAA security officer and our staff is regularly tested with CMS recommended compliance software. Our email is encrypted, attachments with PHI are password protected, and when needed PHI destruction is certified.

What type of reports will I receive?2017-04-27T20:25:17+00:00

Our software allows you to access over 50 standard reports from your desktop at all times. Most anything you might want to track has been provided. In addition to these standard reports, EMB has developed a large number of customized reports and innovative applications tailored to specific practice requirements. If you have special needs, we can provide the solution.

What is MD Coder and how can it benefit my practice?2017-04-27T20:25:21+00:00

Through a partnership with MDTech we offer MD Coder, a mobile device (iPad, iPhone, Android) charge capture solution that leverages state-of-the-art technology to help medical professionals capture charges directly at point-of-care. Clients can use their mobile device to capture the appropriate CPT and ICD codes for every encounter, and then efficiently and securely transfer those codes to EMB. This service simplifies the charge entry, improves the accuracy of coding and patient demographics, and helps enforce reimbursement rules without disrupting client schedules and practices. Ideal for hospital or nursing home based physicians.

What specialties does EMB serve?2017-04-27T20:25:25+00:00

Our solutions can benefit literally any and all medical professions. Serving family practices, hospital based physicians (hospitalists and intensivists), geriatric physicians, facility physician services (radiology and magnetic resonance imaging), durable medical equipment providers (DME) and many others, our long list of clients includes many specialties in the medical industry. We continue to add new specialties every year. If you want to know more about the markets we are currently serving, please don’t hesitate to contact us.

How quickly do you submit my claim once I have sent you the patient’s visit information?2017-04-27T20:25:31+00:00

Typically within 24 hours of receipt of your claims.

My practice is not in the same state as EMB; can you still do our billing?2017-04-27T20:25:34+00:00

Absolutely. Because we use state-of-the-art medical software from American Medical Software, our clients can access their accounts anytime from any state. Clients can easily convert their paper records into electronic format, and have access to an online folder where they can drag and drop their billing records or billing files files daily onto our site for simple and free delivery to EMB, no more faxing. We can also download billing records from many EMRs and Laboratory Information Systems.

What are the rates for EMB’s services?2017-04-27T20:25:39+00:00

Because our clients range in specialties and sizes, EMB cannot establish pricing until we learn more about your practice and specific needs. We have staffing available from 6:00am to 6:00pm, Monday-Friday, to answer any questions you have or arrange a free quote. A live representative will answer all quote requests within 24 hours. Contact Us

Can EMB provide additional services other than processing claims?2017-04-27T20:29:15+00:00

EMB is an integrated Practice Management Billing firm with a variety of services beyond billing. Visit our solutions page or call a live representative for more information.