Recovery of unpaid balances and claims remains one of the most challenging aspects of good practice management.
Persistence in collections sets Express Medical Billing apart from its peers in the industry. Nothing is more important than the timely and accurate resolution of unpaid claims.
We use a systematic approach for every unpaid insurance claim.
Our insurance collections approach includes:
At EMB we consider patient collections an integral part of your practice’s success.
We also acknowledge and understand that nothing is more important to you than your patients. Customer Care is a value held high at EMB. Our collections department knows how to work with patients in a flexible yet stable way to enhance your bottom line.
Express Medical Billing makes direct connections with patients and works with the patient to pay off their debts before the account becomes too cold to collect. Our systematic approach, ranging from patient debt calls to establishing payment plans, adds value to our everyday collection operations.
Our process for patient balance collections entails an array of facets including:
“I have been a customer of Express Medical Billing for the last four years. They have been doing our durable medical equipment billing to Medicare, Medicaid, and private insurance in several states. I chose Express Medical because they listened to the concerns I had with the different pay sources, the challenges that my prior billing company could not overcome and they were very effective in finding solutions to those challenges. Any billing company can bill for the easy money, it is the harder claims that Express Medical Billing stays on like a hound dog until they get the money collected.”
MICHAEL BENDER, OTR/L, ATP, CDRS, CFTS
